Dental Treatment and COVID-19

Dear Patients,

On 25th March 2020 Sara Hurley (Chief Dental Officer England) and Matt Neligan (Director of Primary Care and System transformation) released their latest statement on the rapidly developing COVID-19 pandemic.

We would like to update you on how this will affect our service provision at Dentalcare Group. The guidance is clear that all routine, non-urgent dental care, including orthodontic treatments must be deferred until advised otherwise. We are still here to support you and your dental needs through this unprecedented time.

We want to take this opportunity to reassure all our patients that we take the spread of the COVID-19 in the UK very seriously. The health and safety of our patients, staff and visitors to our dental practice is our main priority.

Here at Dentalcare Group we will be providing all our patients with a remote service during normal working hours. Our dentists will perform telephone triaging for: advice; analgesia; and antimicrobials (if appropriate) . We will not be able to see you at the practice.

If it is not possible to manage your symptoms remotely, you will have to be referred to a Local Urgent Dental Care Centre. Details of these are currently being established in our area and we will update you as soon as we have further information.

We will use our best professional judgement in the triaging process and work collaboratively with our Local Urgent Care system, possibly volunteering our expertise where necessary to help meet the demands imposed on this new emergency service.

Please click below for our regular updates:

You can also check the following websites for further advice:

We would like to thank you for your support and cooperation in the interest of our patient’s health and safety. We will closely monitor this situation and will update all patients accordingly.

Stay safe.
Kind Regards,
Dentalcare Group Team

NHS Dentistry

at Dentalcare Trowbridge

Your local NHS dentist in Trowbridge

At Dentalcare Trowbridge we believe that everyone should be entitled to high quality dentistry, so we are proud to offer NHS dental care to our patients within the  local community. 

NHS dental care will include all treatment that is necessary to keep your teeth and gums healthy. Dentistry is one of the few NHS services where you are asked to pay a contribution towards the cost, and these charges are discussed in more detail below.

NHS dentistry does not cover cosmetic treatments such as adult braces or teeth whitening as these are not seen as being essential to the health of your teeth. As an NHS patient you are of course welcome to pay for cosmetic dental treatments and we offer finance plans and 0% interest to help manage the cost.

Dental braces are available on the NHS to those patients under the age of 18 who have a clear orthodontic need.

NHS Dentistry
NHS Dentistry

Book your appointment for NHS Dentistry

The cost for NHS dental treatment in Trowbridge

Band 1

This covers an examination, diagnosis and advice. If necessary, it will also include X-rays, a scale and polish and planning further treatment. This cost also covers urgent or emergency treatment.

Band 2

This covers everything mentioned in band 1 plus additional treatment including fillings, root canal and the extractions of teeth.

Band 3

Band 3 includes everything mentioned in band 1 and 2 treatment plus more complex procedures such as crowns, dentures and bridges.


Patients entitled to free NHS dental treatment at Dentalcare Trowbridge

You do not have to pay for NHS dental treatment if you’re:

  • Under 18 or under 19 and in full-time education
  • Pregnant or have had a baby in the past 12 months
  • Being treated in an NHS hospital and your treatment is carried out by the hospital dentist (you may still have to pay for dentures and bridges)
  • Receiving low income benefits or you’re under 20 and a dependent of someone who is receiving low income benefits


You are entitled to free NHS dental treatment if you or your spouse receive:

  • Income support
  • Income related employment and support allowance
  • Income-based jobseeker’s allowance
  • Pension credit guarantee credit
  • Universal credit and meet the criteria


You can also receive free NHS dental treatment if:

  • You are named on a valid NHS tax credit exemption certificate
  • You are named on a valid HC2 certificate which is available for people on a low income