Dental Treatment and COVID-19

Dear Patients,

On 25th March 2020 Sara Hurley (Chief Dental Officer England) and Matt Neligan (Director of Primary Care and System transformation) released their latest statement on the rapidly developing COVID-19 pandemic.

We would like to update you on how this will affect our service provision at Dentalcare Group. The guidance is clear that all routine, non-urgent dental care, including orthodontic treatments must be deferred until advised otherwise. We are still here to support you and your dental needs through this unprecedented time.

We want to take this opportunity to reassure all our patients that we take the spread of the COVID-19 in the UK very seriously. The health and safety of our patients, staff and visitors to our dental practice is our main priority.

Here at Dentalcare Group we will be providing all our patients with a remote service during normal working hours. Our dentists will perform telephone triaging for: advice; analgesia; and antimicrobials (if appropriate) . We will not be able to see you at the practice.

If it is not possible to manage your symptoms remotely, you will have to be referred to a Local Urgent Dental Care Centre. Details of these are currently being established in our area and we will update you as soon as we have further information.

We will use our best professional judgement in the triaging process and work collaboratively with our Local Urgent Care system, possibly volunteering our expertise where necessary to help meet the demands imposed on this new emergency service.

Please click below for our regular updates:

You can also check the following websites for further advice:

We would like to thank you for your support and cooperation in the interest of our patient’s health and safety. We will closely monitor this situation and will update all patients accordingly.

Stay safe.
Kind Regards,
Dentalcare Group Team

Emergency Dentist

at Dentalcare Trowbridge

What is a dental emergency in Trowbridge?

A dental emergency could be when you experience pain or trauma to your mouth, teeth or gums.

If you have any of the below, and you cannot get an appointment with us the same day, then please visit your local A & E department immediately.

  • Uncontrollable post-extraction bleeding
  • Rapidly increasing swelling around the throat or eye
  • Trauma confined to the dental arches

If you have any of the below then please get in touch to book an emergency dental appointment.

  • Severe facial and dental pain not controlled by over-the-counter medications
  • Soft tissue and dental acute infections (such as an abscess)

If you think you have a dental emergency, or you’re not sure if you have a dental emergency, then contact our receptionist for advice.

Getting an emergency dental appointment in Trowbridge

1 in 4 people will experience some form of dental trauma at some point during their lifetime. This can include enduring a chipped or broken tooth, a cut to the tongue and losing a tooth.

We know that dental emergencies can be stressful for you as well as for your supporting family, friends and carers, so we aim to see patients with a true dental emergency within 24 hours of calling, please contact us as early as you can.

If you have a dental emergency outside of our usual opening hours, please phone 111 who are available until 9.30pm every day, and from 8am until 9.30pm on weekends and bank holidays who will offer you advice and support on what to do.

Emergency Dentist

Book your appointment for Emergency Dentist

Advice for some common dental emergencies in Trowbridge

Here is some advice for some of the more common dental emergencies. Our dental reception will be able to give you more detailed advice when you phone to book your emergency dental appointment.

Toothache or pain

If you’re experiencing any pain, take paracetamol or painkillers. Ibuprofen can help with any swelling but do not exceed the dosage on the packet. A cold compress to the cheek can also help with the pain as can rinsing your mouth in salty water. Avoid hot and cold food and drinks.

Knocked-out tooth

If you have a knocked-out tooth, don’t touch the root, only handle the crown of the tooth. If you’re able to put the tooth back into your gum, you will have more chance of saving your tooth. If this isn’t possible, then keep the tooth in milk not water until you get to the emergency dentist. Do not remove any tissue fragments from the lost tooth. Apply pressure with a clean piece of cloth to the gum to control any bleeding.


Take painkillers and rinse your mouth in salty water to alleviate the pain.

Frequently asked questions about dental emergencies 

My filling has come out, what should I do?

Call us as soon as possible for a dental emergency appointment. Where possible, save the filling or any part of the filling and take them with you to the emergency dentist.

My child has knocked out their baby tooth, what should I do?

Try to stop any bleeding from the mouth by applying a soft cloth with gentle pressure. Do not re-insert the tooth into your child’s mouth, instead keep the tooth in a cup of milk until you get to the emergency dentist. Give your child painkiller for any pain but remember to keep to the dosage on the packet.

My wisdom teeth are hurting, what can I do?

Take some painkillers to help alleviate the pain and book an appointment to see the emergency dentist. At your appointment your dentist will be able to check to see whether your wisdom teeth will need to be removed.